In this particular situation we have decided not to ask for the deposit, to keep the cancellation conditions and to insert some exceptions* :
In case of lack of insurance the cancellation penalties according to art. 1381 and 1341 of the Italian Civil Code will be as follows:
Cancellation from 15 to 8 days before arrival: 40% of the total price.
Cancellation less than 8 days before arrival: 70% of the total price.
Early departures or late arrivals: 70% of the total price agreed.
LET'S HELP EACH OTHER
For some years now we have been offering our guests who have to renounce their holiday shortly before the arrival date a solution that we think is a fair compromise for both parties. In fact, according to the above mentioned cancellation conditions we ask for the cancellation fee and when the cancellation fee is paid we will issue a VOUCHER in favour for the same amount, which can be redeemed within one year. Please note: this formula is valid only for bookings made directly at the hotel or from our website. Reservations made through third party operators are excluded from any kind of refund.
*EXTRAORDINARY CONDITIONS /COVID-19
In case municipal, regional or national authorities issue restrictions or closures of movement on national/municipal or regional soil due to the covid-19 pandemic the cancellation can be made free of charge.